Water Services
Water is mainly for domestic, commercial, industrial and institutional purposes. The Low Income Consumers are additionally served through Water Kiosks, Pre-paid Meters and yard taps. ELWASCO strives to ensure that the water and sewerage treatment plants operate efficiently and meet quality standards.
NATURE OF SERVICE
CUSTOMER REQUIREMENT
CHARGES
TIMEFRAME
New water connections
- One passport photo
- filled up application forms
- copies of
- ID/Passport/Registration Certificate/ Certificate of incorporation (for institution)
- Pin Certificate
- Land Ownership Document
- Administration approval letter for settlement without registration
- Domestic KSH 6,000
- Private water kiosks KSH 7,500
- Industry KSH 15,000
- Construction KSH 50,000
- 14 Days
Supply of Water by Tanker
- Customers formal request acknowledged through payment for the service
- All the outstanding bills on the account must be paid up
KSH 3,000
3 Days
Leak Detections
- Written application by the customer
- Notice by the surveillance team
KSH 500
12 hrs
Leak Repairs
- Report
Free
5 Hrs
Meter Reading and servicing
- Access / Co-operation
Free
30Days Cycle
2 Days
Meter Testing
- Access / Co-operation
Free
2 Days
Billing Cycle
None
Free
30 Days Cycle
Billing Enquiries
- Dial
Normal Call Rate
Immediate
Billing Query Solutions
- Account Number
- Phone Number
Free
One Day
Final Billing
- Application for de-enrolment, attachment
Payment of final bill based on final reading
14 Days
Re-connection on Disconnection due to non-payment
Co-operation
Normal disconnection KSH 1,000
Disconnection from the main line KSH 2,500
12 Hrs
Illegal connection-commercial, industrial construction(fraud)
Access
KSH 20,000
1 Day
Illegal connection-domestic (fraud)
Access
KSH 10,000
1 Day
Disconnection of supply at the request of customer
Co-operation
Free
3 Days
Refund of security
Application of de-enrollment
Payment of final bill
14 Days
For Water Quality Complains, dial or report to customer desk, for assistance within 24hrs